Privacy Policy
Effective date: . This policy applies to kunterio.top and Kunterio Voice Academy services in Canada.
Information We Collect
- Contact details you provide, such as name and email.
- Usage analytics (aggregated, non-identifying).
- Preferences such as theme settings stored in your browser.
We collect only what is reasonably necessary to deliver our services and operate our website in accordance with PIPEDA and applicable provincial laws.
How We Use Information
- Provide and improve courses and support.
- Respond to inquiries and send relevant updates.
- Maintain security and integrity of our services.
We do not sell your personal information. Limited disclosures may occur to service providers who assist our operations under contractual obligations.
Legal Basis and Your Rights
We process data with consent or legitimate interest in accordance with Canadian law (including PIPEDA). You may request access, correction, or deletion of your data.
- Access: Obtain a copy of your personal information we hold.
- Correction: Update inaccurate or incomplete records.
- Deletion: Request deletion where legally and operationally feasible.
- Withdrawal of consent: Where processing is based on consent, you may withdraw at any time.
Residents of Quebec (Law 25) have additional rights, including the right to portability and to be informed of automated processing. Contact us to exercise these rights.
To submit a privacy request, use the Data Request form below or email us. We will respond within 30 days unless an extension is permitted by law.
Cookies and Similar Technologies
We use cookies and local storage to remember preferences and improve the website. Essential cookies are required for basic functionality. Non‑essential cookies are used only with your consent.
- Essential: Security, session continuity, consent state.
- Performance: Aggregate analytics to understand usage.
- Functional: Preferences such as theme (dark/light).
- Marketing: Not used unless explicitly stated and consented.
Retention
We retain personal data only as long as necessary for the stated purposes. Non-essential records are routinely purged.
- Operational records: Retained while you have an active relationship with us.
- Legal and audit: Retained as required by applicable laws.
- Analytics: Kept in aggregate, de-identified form when feasible.
Security
We apply reasonable physical, organizational, and technical safeguards proportionate to the sensitivity of the data. No method of transmission or storage is entirely secure; please use caution when sharing information online.
International Transfers
Your information may be processed outside your province and outside Canada by our service providers. Where we transfer data, we ensure comparable protection and contractual safeguards consistent with Canadian privacy requirements.
Children’s Privacy
Our services are intended for individuals 16 and older. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you believe a child provided us personal information, contact us to remove it.
Complaints
If you have concerns about our handling of your personal information, contact us first. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will revise the “Effective date” and, where appropriate, provide additional notice.
Contact
Questions? Email [email protected] or call +1 (604) 555-1432.